Office of CTO · Executive Briefing

CTO Activity Report — Sep 2 to Sep 29, 2026

Prepared for: President & CEO | Naresh Babu, CTO | mobileLIVE
The four weeks to Sep 29 closed one pursuit and opened a stronger set of others. 407 ETR selected another supplier on price on Sep 17 — 407's own procurement note called out our team by name as a strength, and a back-channel debrief from Preeti confirmed the loss was priced, not technical: the winning bid came in lowest, and Naresh and Kashif were singled out as people 407 wants to keep working with. Shiv is already working that into an MSA conversation for 2027 staff augmentation, driven by 407's move to 5-days-in-office and the turnover that will follow. The bigger story of the window was the GDS CIO NA Summit in Atlanta (45th CIO Insight Summit): Naresh and Hussain co-facilitated the "Cut the Cord on Legacy" Mission Track alongside Jay Bell of Zurich North America, Uzi ran 9 confirmed 1:1s off a Claude-assisted prioritization pass on the full attendee list, and the week closed with six personal follow-ups fired to Trane Technologies, Community Health Choice, Philips, Sodexo, Chico's and ST Bank — the last a live check-processing-modernization conversation with a new banking prospect. Naresh's own tally of the summit runs deeper: direct connections with the government of Georgia's ABO, an author who has written a book on AI adoption, a VP of Technology with multiple agentic-solution deployments, and a director at Cardinal Health earmarked as a target account, plus four to five more qualified leads still being worked; Philips in particular produced a strong meeting with their Director of Product, now handed to Hamza to drive forward. Two strategic signals landed alongside the pipeline activity: Rajli at Rogers confirmed Rogers is buying Amdocs' new "Context Core" tool — an ontology-driven product covering the same ground as mobileLIVE's own Context Gen thinking, built for agent consumption — a direct competitive read on our Context Engine positioning; and because Rogers IT is now buying only products, not services, Naresh is repositioning mobileLIVE around resource augmentation in IT while reconnecting with Amy's and Sreeraj's teams on the digital side. Internally, a small dedicated team is building an Agent Trust Platform accelerator — QA automation applied to the ADLC — to validate the approach and pitch it to both CIBC and Rogers; Rogers will run it through the same team already deployed on SDD, and CIBC saw a Kinan/Manoj lunch pitch alongside resource placement that has already begun. Microsoft sourced a fresh lead of its own: Ravi Narayan surfaced a SQL migration assessment at Populus, accepted with no objections and doubling as a third customer reference for the Advanced Specialization audit now being resourced across Rogers, CIBC and Populus. Against that, Enstream's RFI is still not closed — budgetary pricing went out Sep 14, but Sep 29 brought both a fresh escalation from Imran and a device-testing cost memo (Perfecto vs. an in-house rack, $10K–$30K) that still needs a decision. CIBC is also carrying a live AI/answer-engine-optimization conversation: Jeffrey, on Cam's team and a sponsor of the FX bot, got curious about AI-optimizing it, and Naresh sees no internal capability built for this yet — the plan is to go back with a cost, alongside Keenan, before the conversation cools. TELUS stayed dark for a second straight window. Internally, a messy multi-week Azure account cleanup produced a concrete outcome — Kunal proposed a formal Azure IAM & Governance framework — and the Rogers BSA search advanced to two finalists awaiting a decision.
407 ETR RFP
Not Selected
Lost on price Sep 17 · praised on team & delivery · MSA/staff-aug 2027 path opened
GDS CIO NA Summit
9 1:1s + Mission Track
Atlanta · 15+ connections incl. Cardinal Health, Georgia govt · new ST Bank lead
Enstream RFI
Still Stalled
Pricing submitted Sep 14 · Sep 29 escalation · device budget ($10–30K) undecided
Rogers / Amdocs
"Context Core" Signal
Rajli: Rogers buying Amdocs ontology tool for agents — competes with our Context Engine

⚡ Window Highlights — Sep 2 – Sep 29, 2026

🏦 GDS CIO NA Summit, Atlanta — Mission Track Co-Facilitated, 9 1:1s, 6 Warm Follow-Ups
Naresh and Hussain co-facilitated the "Cut the Cord on Legacy" Mission Track at the 45th CIO Insight Summit (GDS Group, Atlanta) alongside Jay Bell (Zurich North America), briefed by GDS's Will Robinson on Sep 11; Uzi built the session outline and handouts, and 18 CIOs attended the track. On the 1:1 side, Uzi ran the full attendee list through a manual-plus-Claude prioritization pass on Sep 10, chased GDS when three scheduled meetings were dropped without explanation, and closed the event with 9 confirmed 1:1s. The week after, six personal "great meeting you" follow-ups went out — to Trane Technologies, Community Health Choice, Philips, Sodexo, Chico's, and ST Bank — with the ST Bank contact (Vorachat Tamarree) already discussing a check-processing modernization opportunity.
🔴 407 ETR — Not Selected, Lost on Price, MSA Conversation Opened
407 ETR's procurement team notified Shiv on Sep 17 that another supplier was selected; the decision reached the team Sep 22. A back-channel debrief with Preeti on Sep 24 confirmed the loss was priced, not technical — the winning bid was the lowest of the field, and Preeti specifically praised Naresh and Kashif and noted internal client-side support from Karl and Gautam. Preeti has offered to help mobileLIVE become a 407 partner for 2027 staff augmentation, driven by 407 moving to five days in office and the attrition that follows. Shiv has reached out to Naveen to start that MSA conversation.
🟠 Enstream RFI — Pricing Out, Still Not Closed, Now a Budget Decision
Imran sent ML arteka's budgetary pricing response to Kai on Sep 14; a review sync followed, but the RFI still hasn't closed three weeks later. Sep 29 brought two developments: Imran escalated again — "we need to get back to Enstream this week" — and Gauranga delivered a device-testing cost memo: Perfecto (cloud device lab, doesn't cover eSIM/sim-swap scenarios) versus an in-house device rack (full coverage ~$30K, a sampled set under $10K, or $10–30/device/month rental). The lab's existing devices are off-limits — OEM-owned, NDA-restricted, and no recent iPhones. This is now a spend decision, not a technical one.
🟣 Rogers Is Buying Amdocs "Context Core" — A Direct Read on Our Context Engine Bet
In a meeting with Rajli, Naresh learned Rogers is buying another Amdocs tool called "Context Core" — built around ontology and the same ground mobileLIVE has been covering under Context Gen — designed to be made available to agents for Rogers and other consumers. Because Rogers IT is now buying only products, not services, the read for oCTO is to reposition around resource augmentation in IT and pull focus back to digital via Amy's and Sreeraj's teams. Naresh flagged this as one of the most important signals of the window.

⚡ Window Highlights — Aug 5 – Sep 1, 2026

🟢 407 ETR — Full RFP Cycle Run in 18 Days: Submitted, Demoed, Re-Priced
A cold-start RFP arrived Aug 6 with a very short deadline and became the window's dominant workstream. Proposal submitted, on-site supplier presentation delivered Aug 19–21, then six post-demo clarification questions landed Aug 20 with a two-stage deadline — written answers Aug 21 5pm, revised proposal, timeline and pricing Aug 24 5pm. Both were met. 407 ETR has since committed to the Expo framework and asked for GTA/Ontario-resident resources and QA Automation in scope. Decision now sits with 407 ETR.
🟦 Manulife MSA Signed — and CIBC Opens an Agentic Opportunity
The Manulife quote that had been silent for four weeks at the end of the last window is now closed: Shiv confirmed Aug 28 that the MSA is signed and filed — Manulife is an official partner. In parallel, Ayaz Essajee (CIBC) surfaced a new requirement for an AI/agentic capability that reads regulatory terms & conditions for APIs, tests against them, and issues gap-closure advisories ranked by criticality. Athar is holding a Friday 9am slot — Sep 11 or Sep 18 — and has asked for the AI team.
🔴 EnStream RFI — Stalled Past Two Weeks, Blocked on Test Devices
The EnStream Mobile Development RFI arrived Aug 7 and has cycled through five review sessions without closing. On Sep 1 Imran escalated directly — "can we review and discuss next steps? I need to get back to the customer. It's been more than 2 weeks." Same day the team hit a hard blocker: validating the proposed SDK approach needs one physical Android and one iOS device, and there are none in house — the lab team's answer was that a device "will not be available tomorrow." This is the one item in the window at real risk of damaging a new-client relationship.

⚡ Window Highlights — Jul 23 – Aug 4, 2026

🟢 Microsoft — First Tier 1 QBR & FY27 Joint Plan Land in August
Gui Tsuchida issued the FY27 Joint Planning brief with seven prep areas — growth ambition, AI & Frontier Transformation strategy, GTM (incl. top 20 strategic accounts, co-sell, marketplace), solutions & IP, capability development (Advanced Specialization targets), executive alignment, and success metrics. Shalin drafted the agenda Jul 28 and asked Naresh and Jahan for input. First QBR: first or second week of August.
🟦 Rogers — Resource Mix Reset to 60/40 Offshore
Kaman Ramnaraine (Jul 28) declared the current onshore/offshore split wrong and set a 60/40 target. Andriy Leshchynskyy (Tech Lead) and Pankaj Singh (Dev-FE) move to offshore; four new offshore seats open (Dev-AI onboarding, 2× Java Backend, Technical Analyst). Shiv is sourcing replacements; the first Technical Analyst profile went to Rogers Aug 4.
🟡 Populus / PFG — Executive MBR with the CIO Secured
Melissa Bruner (CIO & SVP, Populus Financial) approved a recurring Monthly Business Review; first session Aug 17, Henry Luna added. Uzi intends to use the forum for an SDD case study and the relevant slice of AQI — PFG's head of Architecture is explicitly hunting cost-reduction plays.

⚡ Window Highlights — Jul 9 – Jul 22, 2026

🟢 Microsoft Designates mobileLIVE a Tier 1 Partner
Gui Tsuchida confirmed the Tier 1 designation Jul 13 — increased executive engagement, bi-weekly business reviews, and a quarterly Executive QBR. An FY27 Strategic Planning Session was set for the last week of July. Explicitly conditional: "it also comes with higher expectations, and we will be raising the bar together."
🟦 Chatr POC Pivots to Native Android and Absorbs Sreeraj's Architecture Bar
The team changed the stack from React Native to native Android (Kotlin) (Jul 16) and folded in engineering-quality improvements. Sreeraj's architecture priorities landed Jul 14 — layered architecture with clear separation of concerns and well-defined boundaries — driving repeated demo-readiness syncs through the window.
🟠 Rogers Opens a ~20+ Role Offshore Ramp — With Layoffs Attached
Shiv's Jul 21 build-out spans the Martin and Andrea teams: data engineers, FE devs, application data analysts, UXDs, POs, 2 AI Engineers, 8+ developers. Conceptually approved with Rogers, PRFs pending. The caveat is explicit: "Same layoffs are expected as well to make capacity for these offshore roles."

⚡ Window Highlights — Jun 24 – Jul 8, 2026

🏦 Manulife Bank — ~$1.08MM API Marketplace Quote Submitted
The Jun 12 intro converted to a formal quote request (Arnold Katebi, Jun 29) for a ~12-month API Modernization & Marketplace engagement. Offering brief + proposal built by Naresh & Hamza; quote submitted Jul 7 — $100K scoping + $980K delivery, hybrid on/offshore team of 8. A 2nd PO-COE / Forward-Deployed Product Engineer opportunity opened alongside.
🟦 Rogers — Two New AI-Delivery Plays
Digital Automation / Chatr: Naresh pitched a spec→Figma→code-generation POC (Jun 25) benchmarked vs Infosys/TCS; Shiv aligned, kickoff scheduled. Rogers IVA test-case generation (started Jun 30): auto-generating branch-complete test cases from voice-agent (GECX) design flows for the Rogers testing team.
🟢 Microsoft Audit Active + Claude CCA-F Opens
Azure AI Apps Advanced Specialization audit in prep — deliverables sheet built, 3 customer references confirmed as the gating requirement. Claude Certified Architect (CCA-F) exam opened to all CPN partners (Jul 6) — nominations open. Microsoft SCoC attestation pending (Naresh).

⚡ Window Highlights — Jun 11 – Jun 23, 2026

🏦 GDS Banking Summit — 5 Active Follow-Ups
Naresh presented SDD + AQI + Agent Validation to Truist (Jonathan Semtner, Jun 17; second call Jun 23). Uzi closed follow-ups with Forbright Bank (Derek Stepan, slides Jun 19), JG Wentworth (Lending recap Jun 15), HealthEquity (booked). Naresh + Shiv held Manulife Bank intro (Jun 12).
🟦 Enstream Data/ML Platform — Dual-Track RFP Push
Final Presentation + Open Discussion (Jun 18), demo review + dry run (Jun 19–22), RFP response template distributed to team (Jun 22–23). Client references needed urgently. Imran Mian leading; Naresh contributing on solution + resume input.
🟠 Rogers Stabilization + Team Transition
Sahibmeet Singh fully onboarded to Rogers Self-Service (Jun 15). QA Agents Demo (in-person) scheduled for Rogers. Daniel Partington announced departure effective end of June — account and relationship transition required.

⚡ Window Highlights — May 28 – Jun 10, 2026

🏦 GDS Memphis Banking Summit — 20 Banking Leaders Engaged
mobileLIVE worked 12 scheduled 1:1s + 8 high-fit walk-ups across Tue–Wed (Jun 2–3) at the GDS Banking summit in Memphis. A per-meeting "Wingman" brief anchored every conversation to the ADLC framework — AQI, AgentProof, Knowledge Engine, Blueprint Engine, BuildAgent.
🟦 Microsoft Build 2026 + AI Skills Fest + ECIF Restored
Microsoft Build 2026 announcements mapped to our practice (Shalin, Jun 3); the AI Skills Fest (Jun 8–12) pushed org-wide for free certification vouchers; ECIF funding eligibility restored after Shalin re-engaged Microsoft stakeholders.
🔴 Rogers $2M Budget Cut — BSA Roles Cancelled
Rogers confirmed a $2M budget cut (Jun 9). Sahib's role — due to start Jun 15 — and the mobile/VA Senior BSA req were both cancelled. Shiv is working to re-home Sahib within Rogers.

⚡ Week Highlights — May 9–12, 2026

🏆 Rogers RFI — Selected for Next Round
mobileLIVE confirmed for next round of Rogers Agentic AI Testing RFI. Presentation due this Friday, May 16. Full team mobilized (Hussain, Praveen, Hamza, Ghobad, Farhan, Shiv).
🤝 Microsoft ACR — 10× Growth Milestone
By adding PAL to Rogers' Azure accounts, mobileLIVE grew ACR from $101K → ~$1M+ in a single month. Recognized by Daniel Partington as a "major achievement."
🌐 Anthropic Claude Partner Network Approved
mobileLIVE formally approved to join the Claude Partner Network — a strategic step for AI product positioning and co-selling with Anthropic.

⚡ Period Highlights — Apr 16 – May 8, 2026

🤝 Microsoft Co-Sell — Formally Activated for Rogers
Daniel Partington and Naresh reached out to Microsoft (Ricardo Covo, Julien Baudet, Andy Huang, Bruno Mendes) to co-sell and champion GitHub Copilot + AI Agents at Rogers. Co-sell framework now in place.
✅ Populus Project — Verbal Approval & SOW
Populus (PFG) Lending App Modernization project received verbal approval on April 28. SOW reviewed and approved. Kick-off initiated — first new logo win in this period.
🌐 GDS AI Summit — Citizens Bank Lead Generated
Naresh attended and contributed to the GDS AI Innovation Summit (Apr 27–30). Connected with Stephen Stanback (SVP IT, Citizens Bank) — leading to an active US enterprise lead.
Strategy · For Discussion

Rogers SOW Options — Engineered for Microsoft Co-Funding

Two candidate deliverables, both structured to draw Microsoft investment by growing Azure Consumed Revenue

Microsoft does not fund good ideas — it funds Azure Consumed Revenue (ACR). Any Rogers deliverable we want co-funded has to do three things at once: solve a real Rogers problem, run on Azure in a way that scales consumption with usage rather than with headcount, and give Microsoft a referenceable win. Both options below are built to that test. They also double as our submission for prep areas 2, 4 and 5 of the Microsoft FY27 joint plan — AI & Frontier strategy, repeatable IP, and Advanced Specialization targets — which is due to Shalin ahead of the August QBR.

Lever 1 · Consumption Growth

The solution must generate recurring, usage-linked Azure spend — inference, capacity, storage, observability — not a one-time migration. Microsoft funds the ramp, then earns on the run rate.

Lever 2 · MACC Retirement

If mobileLIVE transacts the IP through Azure Marketplace, Rogers' spend draws down their Microsoft Azure Consumption Commitment. Rogers spends budget they have already committed — and it still counts for Microsoft.

Lever 3 · Referenceable Win

A named enterprise AI win with governance evidence is worth more to Microsoft than the revenue itself. It also closes the 3-customer-reference gate blocking our Azure AI Apps Advanced Specialization.

Option 1 · Faster to Signature

Agent Marketplace + Evals

"A trusted supply chain for agents — nothing ships unmeasured."
What We Deliver
  • Agent Marketplace on Azure — catalog, publishing pipeline, versioning, ownership, and lifecycle management for every agent built across Rogers.
  • Evals harness — automated quality, safety, cost and latency gates that every agent must clear before publish, plus continuous post-publish scoring and drift detection.
  • Public scorecards in the catalog so an internal consumer sees an agent's measured quality before adopting it.
  • Golden datasets per domain, owned by Rogers, that become the regression suite for the agent estate.
  • Agent registry with identity, entitlement and observability wired in from day one.
Azure Surface
AI FoundryAzure OpenAIAI SearchEntra Agent IDAPI ManagementContainer AppsCosmos DBMonitor / App InsightsDefender for Cloud
Why It Drives ARR
  • The marketplace is a multiplier: one platform build, then every new agent onboarded adds its own inference load.
  • Evals create a second, independent consumption stream — each release and each scheduled re-score is itself inference, and it recurs whether or not agent traffic grows.
  • Consumption scales with agent count × release cadence, not with our headcount.
Timeline
12–16 weeks
Funding Fit
Strong
ARR Scale
Moderate
Delivery Risk
Low
For
  • Builds on a forum Rogers already has (ADLC & Marketplace).
  • Little net-new data access needed — fast to scope and sign.
  • Responsible-AI evidence is exactly the story Microsoft wants.
  • Clean path to co-sell IP and a Marketplace listing.
Against
  • Smaller ARR than a data-platform play.
  • The ADLC & Marketplace sync has been dark since Jul 23 — needs reviving first.
  • Risks being seen as tooling rather than transformation.
Option 2 · Larger Prize

The Context Engine

"Can our AI safely act on our data — not just answer questions about it?"
What We Deliver
  • Semantic layer — canonical definitions. What "customer" means, how "revenue" is calculated, which field is source of truth.
  • Ontology — the relationship model: customer → account → product → contract → obligation → risk and compliance rule.
  • Context layer — the differentiator, wrapping both with authority (who or what may act), lineage (where the data came from), policy (what rule applies here), decision memory (what was already decided and why), change awareness (what moved since the last action), and human-review triggers.
  • Agent runtime that must consult the context layer before it acts, escalate when confidence or authority is insufficient, and write every decision back to memory.
Azure Surface
Microsoft FabricOneLakePurviewAI FoundryCosmos DBEntra Agent IDAI SearchMonitorDefender
Why It Drives ARR
  • Fabric capacity is committed monthly spend, not variable — the single largest and most durable ARR line of the two options.
  • Purview scales with the size of the data estate, and Rogers' estate is large.
  • It is a platform commitment rather than a project: once agents depend on the context layer, the spend is structural.
Timeline
20–28 weeks
Funding Fit
Very Strong
ARR Scale
High
Delivery Risk
Elevated
For
  • Materially larger ARR — Fabric capacity dwarfs inference spend.
  • Highly differentiated; few partners can actually deliver it.
  • Positions mobileLIVE as architecture authority, not staff augmentation.
  • Reusable IP across CIBC, TELUS and Manulife.
Against
  • Long sales cycle; needs data-estate access and many stakeholders.
  • Rogers may not be ready — most enterprises are still stretching the semantic layer.
  • Real risk of degenerating into a data project with no agent outcome.
Recommendation

Sign Option 1 now — but architect it as Phase 1 of Option 2

These are not competing bets. Presented as a choice they split the room; sequenced, they compound. Option 1 is fast, low-risk and immediately fundable, and it produces exactly the raw material Option 2 needs.

The connective insight: eval telemetry is the seed of decision memory. Every eval result, agent action trace and human override captured in Option 1 is precisely the decision-memory substrate the context layer requires in Option 2. Build the marketplace and the evals first, and the context engine stops being a speculative architecture pitch — it becomes the obvious next step, justified by Rogers' own accumulated data.

Sequencing also gives Microsoft two funding events instead of one — a contained pilot they can approve quickly, then a platform commitment backed by evidence from the pilot. That is a materially easier path than asking for the full context-engine envelope cold. And it lets us name Option 2 in the FY27 plan as committed future IP without having to deliver it before the August QBR.

The Context Engine, a four-layer architecture. Semantic Layer: canonical definitions such as what
Option 2 in one picture. Click the diagram to zoom. Semantic and ontology layers are table stakes; the context layer and the agent runtime are what make an agent safe to act — and what put committed Fabric capacity underneath the deal.
1 · Semantic Layer
Meaning. What "customer" means, how "revenue" is calculated, which system is source of truth. Enough for a chatbot.
2 · Ontology Layer
Relationships. Customer → account → product → contract → obligation → risk and compliance rule, end to end.
3 · Context Layer (the differentiator)
Operating intelligence. Authority, lineage, policy, decision memory, change awareness, human-review triggers.
4 · Agent Runtime
Safe to act. Consult context before acting, escalate when confidence or authority falls short, write every decision back to memory.

Decisions Needed

  1. Which option goes into the Rogers SOW — or do we adopt the sequenced recommendation and write one SOW with a Phase 2 option clause?
  2. Who owns the Microsoft funding conversation — Shalin leads the ask, but we need the ACR model and the eligible funding vehicle confirmed with the Microsoft PDM before the August QBR.
  3. Do we list on Azure Marketplace? This is the MACC-retirement lever and it changes the commercial construct for Rogers. It needs a decision, not a discussion.
  4. Which Rogers sponsor carries this — Sreeraj on architecture, or higher? The ADLC & Marketplace forum has been dark since Jul 23 and needs reviving either way.
  5. Do we commit Option 2 as named FY27 IP in the Microsoft joint plan even if we only sign Option 1 this year?
To verify before this goes to Microsoft: exact funding-programme names, eligibility and rates change by fiscal year and geography. The three levers above are structurally sound, but the specific vehicle — customer investment funds, an Azure Innovate-style engagement, or a solution assessment — must be confirmed with Shalin and the Microsoft PDM. ARR figures are deliberately left unmodelled; they need Rogers' agent-count roadmap and data-estate sizing as inputs.